We try not to make changes to our our range of hampers; that's why we have MAKE YOUR OWN HAMPER. This is a great way for your to take control and create your own gift hamper with an extensive range of products.

Give us a call, live chat or email and we'll try and sort it out for you.

If you would like your gift to arrive the following business day, make sure you place your order before 2pm AEST. Otherwise, you can pick a date for your order to be delivered.

Note however that all delivery dates are estimates only. We cannot control everything, though we do try to get your order to your receiver on the date you request.

We also offer Same Day Deliveries for limited Metro Melbourne areas. Orders need to be placed before 12pm AEST and a fee of $19.95 applies. Call us to find out if you're in the same day area.

For more information, take a look at our Shipping & Delivery page

It's not always possible as we process your orders quite quickly and once it's processed, it's not too easy to make changes. Where we can, we will do our best to accommodate you, however please bare in mind that we will need to be notified of any changes as soon as possible.

Please note that during peak gifting periods such as Mother's Day, Christmas and Valentine's Day, once your gift has been boxed and booked in with our Courier for pick up, we are not able to intercept your parcel for changes.

It is your duty to ensure that the complete and accurate street address is provided for delivery, including any company names, tower numbers, and hospital wards.

If your hamper is sent to the wrong address because you provided inaccurate or incomplete information, you will be charged an extra delivery fee to redirect the gift, which could trigger a delay in delivery. No one wants that, so double-check everything before putting your order! Our hands are bound once things are shipped, so please make sure these corrections are sent to us as soon as possible.

For more information, see our Shipping information.

We can't specify a time that your delivery will be delivered as we use third party couriers.

Deliveries to business address will be made before 5pm and residential addresses before 7pm.

While we do recommend someone be home to receive the gift, we also know it isn't always possible.

If no one is home, the courier will either leave the parcel in a safe place, or if they feel it isn't safe to do so, they will bring the parcel to a drop-off location, like your local Post Office for collection. This is standard practice.

Not at this stage.

Absolutely. You can order a gift from anywhere in the world and have it delivered to someone special anywhere in Australia.

Now that is a shame! While we can guarantee that your gift leaves our warehouse in its best condition, unfortunately there are occasional damages during transit. If this happens, we ask that you send us a photo of how your gift was received so we can launch an investigation with our freight provider.

We'll review your order and come up with a suitable plan for your damaged gift.

Please take a photo of what you received and send it to us to investigate.

We do occasionally need to send some Make Your Own Hampers in multiple boxes due to the quantity of products you've gifted.

It is your responsibility to inform us if a hamper has not been delivered, been delivered damaged or of items missing. When notified we will launch and investigation straight away to find out the reason for your defunct gift.

We do not issue refunds for early or late deliveries. As we state clearly on our site, all delivery dates are estimates only.

For more information, please review our Returns & Refunds policy.

If you'd like to chat, you can click on the chat icon, call us on 1300 389 579 or email customerservice@healthyhampers.com.au You can even DM us on social.

We're real life people, living real lives. We're open Monday to Friday, 9am to 5pm and we'll return your call or message as soon as possible.