CANCELLATION POLICY

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production. Any order requesting a cancellation before despatch will incur a $5.00 cancellation fee to offset the transaction fees associated with the platfom. If personalised items have been processed, extra fees may apply to your cancellation. If your order has been packed and is ready to be shipped, a $19.95 processing fee may apply and the remainder of the cost will be refunded.

If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.

Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email customerservice@healthyhampers.com.au and our customer service team will be in contact with you on opening on the next business day.

AMENDING ORDERS

If you would like to amend your order, please contact us within 1 hour of placing the order – please note our business hours are Monday to Friday, 9am – 5pm AEDT. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.

Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email customerservice@healthyhampers.com.au and our customer service team will be in contact with you on opening on the next business day.

RETURNS AND REFUNDS POLICY

Refunds are processed weekly and will be processed back into your original payment method. Bulk orders will be processed via EFT.

Returns for change of mind must be made at the customer’s own cost and must be received by our warehouse undamaged and unopened before a refund may be issued. A processing fee of $19.95 may apply.

Refunds will be issued for items not received where an investigation has been submitted to our courier and no evidence of delivery is obtainable. If your order has been delivered to an incorrect address where the correct address was given, we will do our utmost to rectify this at our own cost. If an incorrect or incomplete address was supplied, fees may apply.

Credits for damaged stock will be processed on a case by case basis and we must be notified of any damage issues within 5 days of receiving your delivery to provide a credit or replacement. Any damaged items must be submitted to us with photographic support of damage. Please note that while we take the upmost care to ensure your package is received in perfect condition and is exactly what you ordered, occasional damage may unfortunately happen during transit.  

In the unlikely event you are unhappy with your purchase, we ask that parcel is returned to our warehouse at your own cost, in the same condition it was received and a refund may be issued once the returned item is received.

Please note we will only refund for items not received. If you have received a damaged, faulty or incorrect item, a credit or a replacement will be issued.

EARLY AND/OR LATE DELIVERIES

While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early - StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.

Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.

If you have any other further queries in regards to refunds or in relation to orders, please contact the Healthy Hampers Customer Service team at customerservice@healthyhampers.com.au

*For all orders placed through our website, refunds will be made to the same card, Paypal, or Afterpay account that was used to pay for the original order. For any corporate orders paid via invoice, we will require your bank details to send you the refund.