At Healthy Hampers, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in some Melbourne Metro areas. Shipping information will be supplied when orders are despatched with tracking information.

When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.

Same Day Delivery

This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 12.00pm AEDT.

Early and/or Late Deliveries

While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early - StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.

Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.

Redirection

If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 ($9.95 for Melbourne Metro) applies. Delays of re-delivery of 24-48 hours are to be expected in these circumstances.

Authority To Leave

At Healthy Hampers, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, the courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. Note that this is standard practice with all courier services and not in the control of Healthy Hampers. If re-delivery is required, please note that a re-delivery fee may apply.

Delivery Queries

If you have any queries on your delivery, please contact our Customer Service team at customerservice@healthyhampers.com.au. All queries need to be submitted within three weeks of your order being processed and shipped.

Please be aware that longer delivery times are to be expected in peak periods, natural disasters, acts of god, and pandemics. All these issues are out of our control and we are not liable for delays that arise from these.

Christmas Deliveries

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25^th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23^rd December and 9th January will be processed on the first available business day.

If you have any questions regarding Christmas Deliveries, please feel free to contact us at customerservice@healthyhampers.com.au

Cancelling Orders

If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your cancellation.

If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.

Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email customerservice@healthyhampers.com.au and our customer service team will be in contact with you on opening on the next business day.

Amending Orders

If you would like to amend your order, please contact us within 1 hour of placing the order – please note our business hours are Monday to Friday, 9am – 5pm AEDT. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.

Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email customerservice@healthyhampers.com.au and our customer service team will be in contact with you on opening on the next business day.

SOME FAQ's

How much does it cost for shipping?

We offer flat rate of $14.95 delivery Monday to Friday Australia wide.

What time will my gift arrive?

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services.

What if the wrong address is supplied for delivery?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, etc. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. So please triple check before placing your order!

What is the cut off time for Next Day Delivery?

If you would like your gift to arrive the following day, make sure you place your order before 2pm AEDT. Your order will be shipped out the same day for estimated delivery on the next business day wherever possible. Please note that some rural areas may be delayed in delivery.

Do you offer discount rates for bulk orders?

Yes we do! Email info@healthyhampers.com.au to discuss your individual needs. Minimum order quantities apply.

Can I book a delivery for Same Day?

Sure can! However delivery is limited to the Inner Suburbs of Melbourne with a deadline of 12pm AEDT and a fee of $19.95.

Do you deliver on the weekends?

We can deliver to Metro Melbourne on the weekend if you place your order before 2pm AEDT on Friday. A delivery fee of $19.95 applies to all weekend deliveries. Please contact us to see if you're delivery address falls into our weekend delivery area.

What if my recipient is not at home?

If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's too hot and there's no safe place to leave your delivery, the gift may be taken back to the Courier depot, Australia Post Office or alternate pickup point and a calling card left at the premises for your recipient to arrange redelivery or pick up. Please note that this may incur a fee.

Do you deliver overseas?

Unfortunately, we do not currently deliver overseas.

If you have any further questions, please contact us at customerservice@healthyhampers.com.au