If you want your gift to arrive right on time (and let’s be honest, who doesn’t?), it helps to know how the delivery process works. A bit of planning goes a long way—especially if you’re aiming for a specific date or sending something during a busy season. From choosing the right delivery option to double-checking the address details, there are a few simple steps that can make all the difference.

So, whether you’re sending something across town or interstate, Healthy Hampers have put together this handy guide to help you stay on track. That way, your healthy gift arrives fresh, on time, and ready to impress. Let’s get gifting!

 

Understand Delivery Options and Timing

Healthy Hampers offers several delivery options to suit your needs –

  • Standard Delivery – For a flat rate of $14.95, your order will leave the warehouse within 1-2 business days. Orders placed before 4 PM AEDT on a business day are dispatched the same day.
  • Express Delivery – For $17.95, your order will leave the warehouse the same day if placed before 4 PM AEDT on a business day.
  • Same Day Delivery (Melbourne Metro only) – For $19.95, orders placed before 12 PM AEDT Monday to Friday can be delivered the same day.

Note – All delivery dates are estimated. While Healthy Hampers strives to deliver your gift on your preferred day, they cannot guarantee exact delivery dates.

 

Provide Accurate Delivery Information

Ensure that the recipient's address is complete and accurate. This includes street name, number, suburb, and any additional details like unit numbers or business names. Incorrect or incomplete addresses can lead to delays and additional redirection fees.

 

Consider the Delivery Location

Delivery times can vary based on the recipient's location. While most metropolitan areas can expect next business day delivery, rural or remote areas might take an extra day or two. If you're unsure about the delivery time to a specific location, it's always a good idea to contact Healthy Hampers for clarification.

 

Track Your Order

Once your gift has been dispatched, Healthy Hampers provides tracking information so you can monitor its journey. This helps you stay informed and ensures peace of mind.

 

Be Prepared for Delivery

If the recipient isn't home at the time of delivery, the courier will leave the package at the delivery address if it's deemed safe. If not, the package may be taken to a local Post Office for collection. In some cases, a re-delivery fee may apply.

 

Plan Ahead During Peak Seasons

During busy periods like Christmas, Valentine's Day, and Mother's Day, delivery times may be longer due to high demand. It's advisable to place orders well in advance to ensure timely delivery.

 

Know the Cancellation and Amendment Policies

If you need to cancel or amend an order, it's best to do so within an hour of placing it. After that, changes may not be possible, especially if the gift has already been prepared or dispatched. Cancellation fees may apply, and personalised items may incur additional charges.

 

Contact Customer Service for Assistance

If you have any questions or concerns about your order, Healthy Hampers' customer service team is ready to help. You can reach them at customerservice@healthyhampers.com.au or call 1300 389 579. They are available Monday to Friday, 9 AM to 5 PM AEDT.

 

Follow these simple steps and you’ll give your gift the best chance of arriving on time and putting a big smile on someone’s face. After all, there’s nothing better than a surprise hamper showing up right when it’s needed most!

A little bit of planning really does go a long way. No matter if you’re choosing standard, express, or same-day delivery, knowing your options and getting the details right (like double-checking that delivery address!) makes things run a whole lot smoother. And during those hectic times of year—Christmas, Valentine’s Day, or Mother’s Day—getting in early is always a smart move.

So don’t leave it to chance. With just a few quick checks, you’ll make sure your healthy hamper arrives fresh, on time, and ready to impress. Packed with snacks, wellness goodies, or something a bit indulgent (hello, dark choc almonds!), it’s the thought and care that really counts.

Here’s to happy, stress-free gifting—because sending a little love should always be this easy!